1 All orders, if not mentioned otherwise, will be shipped through our partners in the Chinese Provinces of Tibet, Sichuan, Kansu, or Qinghai via China Post, DHL, or other courier service providers.
1.1 Free shipping:
For orders exceding a total of 300 € shipping will be free of charge world wide through China Post sea mail/ surface or other courier service providers. SAL, Air Mail, or Express service will be available on request.
1.2
Orders will be shipped within 2-4 days after payment has been received. The delivery duration varies according to the shipping method:
- China Post Sea Mail/surface: up to 3 months
- China Post SAL: ca. 4 weeks
- China Post Air Mail: 10-14 days
- DHL: 5 working days
1.3
Packing and shipping cost will be calculated according to weight and destination. Boxes are amply sized and your items are well-protected. In case there is a problem, please contact us imideately in order to solve the problem.
1.4 Recycling
We will ship in recycled or even used material wherever possible in order to save packaging cost and save the environment. We are also participating in the Interseroh recycling system as required by German laws (§ 6 VerpackV).
2 CUSTOMS DECLARATION FORMS
Customs forms for all overseas orders outside of the EU and within the EU will be provided. These forms provide the necessary information concerning the cost, contents and description of the item/s which will be marked others or Printed Matter. Additionally an invoice/delivery slip will be provided.
3 CUSTOMS/IMPORT DUTIES/VAT
All orders will be sent delivery duty unpaid (DDU) to the shipping address indicated in the order. Where applicable, it is the responsibility of the customer to pay any customs/import duties once the order reaches its destination.
Since all items will be shipped from China or other non-European countries shipments are exempt from VAT according to German regulations (§3/6 UStG). However, VAT or similar taxes maybe charged by your local authorities upon delivery.
It is advisable to contact your customs office for more detailed information concerning costs which vary a good deal from country to country.
4 CANCELLATION POLICY AND RETURNING ITEMS TO Holler & Erhard GbR
You are entitled to cancel an order providing you do this within 14 working days after you have received your order. Should you wish to cancel your order:
- you can notify us by email info(at)tibetbook(dot)net before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 8.1 below.
4.1
You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.2
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.3
The rights to return the goods to us as referred to in clause 8.2 will not apply in the following circumstances:
- if you are not a private person (i.e. if you are ordering on behalf of an institution, business etc.),
- in the event that the product has been used
- in the case of software, audio or visual products, where the packaging has been unsealed
The provisions of this clause 8.3 do not affect your statutory rights.
4.4
Please send any returns to:
Post address:
David Holler & Franz Xaver Erhard GbR
Schönhauser Alle 72e
D-10437 Berlin
Germany
Please inform us prior to shipping your returns by email.
Please refer to our Terms and Conditions for more information!
