We want you to be satisfied with our service, but: Nobody is perfect!

If

• something went wrong ...
• there is a problem with our website ...
• the description doesn't fit the publication/product ...
• you received your order in a bad condition ...

 please send us an email. We will check what happened and try to find a solution that is agreeable to both sides.

But please keep some points in mind:

• all products we offer are from Tibet and are produced for the local market.
• quality standards are not the same as in e.g. the U.S. or other Western countries.
• hand made products are no mass products and may differ from the images presented and may have minor irregularities - but that is what we think makes these products special and valuable!
• we always try to find the best stuff, but sometimes what we offer is the only book or piece available at the time
• we are working under very difficult circumstances, that may result in longer shipping times and other problems.